Maintaining a team of specialist in-house support staff is expensive for any company, especially if extended coverage outside normal business hours is required. There is the cost of attracting and retaining suitably qualified support staff, the ongoing cost of keeping their knowledge up-to-date, as well as the considerable cost and logistics of potentially maintaining a 24 x 7 infrastructure. These problems have seen an increasing use of outsourced service providers that can take the pain out of providing high quality services to your users without all the attendant costs involved.
Asparona will provide Flexible support solutions for your business needs. You may only require assistance when your usual team is sick or on leave. You may decide that outsourcing support is an economic and efficient use of your resources.
Asparona can provide a tailored solution to meet your support requirements, but include the following;
- Priority access to our Oracle experts with agreed Service Levels.
- Phone and email access to Service Desk Monday as agreed
- 24x7 Access to our Web Based Call Management System
- Access to experienced Oracle experts who are based in Auckland, Wellington and Sydney.
- Monthly reporting on your environments.
- Escalation Service for calls with Oracle.
- Account Management
- Preferential Hourly rate for all project services.
For more information email us