Asparona Systems Delivers Business Applications & Technology Solutions

Maintaining a team of in-house support staff is expensive. Firstly there is the cost of attracting and retaining suitably qualified support staff, the on-going cost of keeping their knowledge up-to-date as well as the cost and logistics of maintaining a 24x7 support infrastructure. Asparona provides businesses with a cost-effective solution to support their IT infrastructure. Our highly skilled team offer a professional service based approach which is responsive, flexible and committed to reducing our customers costs.

Asparona Managed Services deliver cost-effective protection for your investment by providing a support team of highly-skilled and experienced Oracle experts. This allows you to achieve predictability of costs and service while overall reducing the costs and risks associated with supporting your Oracle environment:

Asparona’s menu based approach gives our customers the opportunity to choose a solution that exactly meets the needs of each organisation. These services may be a fully managed outsource solution which gives Asparona the ability to host one or more applications and provide access either through dedicated lines or internet connection, or simply act as a back up to a company's existing Oracle resources.

Service Desk

A 0800 customer hotline (0800 Asparona) provides the central point of contact for support issues.

Our Service desk team immediately logs and assigns your support request to an onsite consultant. We provide you with reports and statistics so you can monitor our resolution performance.

All of our managed Service Customers have access to our web based incident management system so they can log, track and review the status of any incidents, enquiries or projects 24x7. Alternatively customers can call or email us and we will log the issue for them.

Database Administration Services

Asparona Database Administration Service provides customers with leading certified database experts in Oracle and MS SQL Server. Asparona understands that information is the foundation from which your business grows. We are dedicated to maintaining the integrity, security and performance of the databases crucial to your business. We can save you time and money by developing a program to identify, plan for and implement ongoing maintenance that will ensure your database is structurally sound.