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Infrastructure Library (ITIL)

ITIL is a common sense approach to service management, doing what works. A common set of practices that unite all areas of IT towards a common goal – delivering value to the business through an IT Service Lifecycle - from Service Strategy to Service Design, Service Transition, Service Operation and Continual Service Improvement. The ITIL value proposition is achieved when ITIL is followed as a guide to build and manage reliable IT services and delivery functions:

  • ITIL provides a non-proprietary set of recognized industry IT guidelines for evaluating ITSM solutions
  • Defines a holistic, repeatable, integrated and scalable process that flows across the IT organization
  • Establishes best practices for reducing IT costs
  • Following ITIL processes improves communication between IT and its customers and suppliers
  • Companies that invest in ITIL-based processes and technology improve user productivity and service levels
  • The ITIL framework provides a structure to align IT services and the business
  • Provides a mechanism for service improvement initiatives

 

Asparona will perform ITIL Audits on your existing processes and procedures and provide a roadmap of continuous service improvement to drive down the cost of providing service, while improving service quality or Asparona can help your company to implement ITIL to obtain the benefits below;

  • Improved quality service provision;
  • Integrated centralised processes;
  • Individual roles and responsibilities in service provision;
  • Learning from previous experience;
  • Demonstrable performance indicators.



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