Flexibility around your requirements.
Our Managed Services portfolio is designed to help reduce your operational costs and increase the business support without increasing overhead. We understand every company is different and designed our Managed Services for optimum flexiliby to fit with your business. This flexibility provides you with the focused expertise to match your priorities. Allowing you to focus where you need to.
Our services fit with our requirements – be they inhouse or specialist support. We don’t dictate to you and we’re not intrusive. You choose where you want our expertise with the backup assurance of the larger pool of skills back in our office.
We provide 24x7 services and these are managed to tight SLA’s. Giving you the peace of mind to work with one partner. We’ll take care of the rest.
Infrastructure and Application hosting
Our infrastructure and application hosting options give you both affordability and flexibility – matched to your requirements. And we’re confident that your next board reports will show better economies of scale for your hardware, resource and service expense lines.
Our options include:
Saas (Software as a Service)
Disaster recovery, backup and restore
Patching and upgrades
Security, monitoring and performance
Backed with a standard support framework which includes:
ITIL frameworks
Data centres with tested, secure storage available supported by stringent SLA’s.
UPS backup and generators in the event of power outages
Qualified staff across Oracle, Microsoft and Linux
Helpdesk support, customised to your requirements
Oracle database and Application support
We do more than “keep the lights on” for your business applications. We remove application redundancies, reduce risk and increase overall business application performance. And we can assist to install, modify and upgrade your applications as your business needs require.
Our support options include:
Application production support
Application maintenance
Development, coding and management for customer configuration and enhancements
Identified, planned and implemented database maintenance
Database upgrades, patches and more
Disaster recoveries with full dress rehearsals
Helpdesk support, customised to your requirements
All backed by the largest New Zealand based team of functional support staff, consultants, DBAs, project managers and solutions architects who are specialists in the Oracle and Microsoft suite of products.
Helpdesk support
Our Helpdesk services provide you with 24x7, 365 days coverage. Providing you support for emergency cover, new application roll-outs or personnel fluctuations you may have on your side. This service is bundled with our infrastructure, database and application hosting and support services, or may be used separately.
Our service offering includes:
Management information reports for resource usage, service performance and target achievement
24x7 access to our web based call management system
Call logging and tracking
Clear and transparent escalation procedures with Oracle
Preferential hourly rates for project services
The service can also be provided as a SaaS service to support your call logging requirements. The benefits for you is that there are no infrastructure requirements on your end, no upfront costs and as it’s web based – is accessible anywhere and anytime for your team members
For more information chat to one of our experienced team members