Maintaining a team of specialist in-house support staff is expensive for any company, especially if extended coverage outside normal business hours is required. It means attracting and retaining qualified support personnel, keeping their knowledge up to date, and the logistics of potentially operating a 24 x 7 operation. Many companies are now using outsourced service providers who can provide a more cost-effective solution.
Asparona Managed Services will enable you to:
- Reduce IT operating costs.
- Maximise system availability.
- Focus on your core business.
- Ensure you get the best out of your investment.
Service levels are agreed up front.By using Asparona Managed Services, companies benefit from our local and global experience in supporting applications in a wide range of industries and sectors. Asparona adds a fresh approach to business by providing customers with the opportunity to select from a wide portfolio of support services. Support agreements range from a flat monthly fee to cover a complete managed service (ie: licence rental, hosting, helpdesk, system/infrastructure management, database administration, performance analysis/reporting); or an ad hoc support charged on a time and materials basis.
Managed ServicesWith offices in Australia and New Zealand, Asparona is well positioned to support all Australasian customers. We can also provide 24 x 7 support to worldwide customers directly, as well as in conjunction with business partners. A 0800 customer hotline (0800 Asparona) provides the central point of contact.
Our service desk team immediately logs and assigns support requests to an onsite consultant. All of our managed service customers have access to our web-based incident management system so they can log, track and review the status of any incidents, enquiries or projects, at any time. Alternatively customers can call or email us and we will log the issue for them.
Asparona Managed Services work within an ITIL framework. This is an internationally recognised benchmark, ensuring a consistent and reliable approach to the delivery of support services, and includes reporting metrics for measuring performance.
View Managed Services Brochure
Database Administration Services Asparona Database Administration Service provides customers with leading certified database experts in Oracle and MS SQL Server. Asparona understands that information is the foundation from which your business grows. We are dedicated to maintaining the integrity, security and performance of the databases crucial to your operation. By developing a program to identify, plan for and implement ongoing maintenance that will ensure that your database is structurally sound, Asparona can save your company time and money.
Asparona Services work in conjunction with Asparona Consulting to provide more than just support. Asparona Consulting can perform a support needs’ assessment to deliver an outsourcing plan and strategy, or integrate your entire IT support function into a shared services environment.
Asparona Managed Services provides customers with many benefits:
- Lower cost of implementation, management and operation.
- Proven experience, procedures and processes.
- Reduced complexity within an organisation's IT department..
- Faster time to market with quicker implementation
- Focus on business, not technology.
- Access to the latest technology at low risk.
- Predictability of costs, and tax benefits.
- Access to technical experts without the burden of taking on new staff.
Asparona Managed Services delivers cost-effective protection for your investment by providing a support team of highly skilled and experienced Oracle experts. Our menu-based approach provides the opportunity to choose a solution that exactly meets the needs of each organisation. Services may be a fully managed outsource solution, giving Asparona the ability to host one or more applications and provide access through dedicated lines or internet connection; or simply act as back up to a company’s existing Oracle resources.
For more information please contact Andy Winborn at the office on +64 9 529 1002 or mobile +64 21 033 7190 or email